Ajaia Privacy Policy

1. Information We Collect

We collect information to operate our services effectively, improve user experience, and maintain enterprise-grade security.

Information you provide:

• Contact details (name, email, company, role) submitted through forms
• Project inquiries, support requests, or questionnaires
• Uploaded materials or documents you choose to share with us during evaluations, demos, or engagements

Automatically collected information:

• Device type, browser, operating system, and IP address
• Usage data such as pages viewed, time on site, clicks, referring URLs
• Cookies and similar technologies used for analytics and performance

Enterprise product data (Quixoa & custom AI solutions):

• Inputs, outputs, and files processed within your organization’s instance
• Metadata necessary for system operations, observability, and security
• Authentication data for SSO or identity integrations

2. How We Use Information

We use information to:

• Provide, maintain, and improve our website and services
• Respond to inquiries, demo requests, and support tickets
• Deliver AI solutions, workflows, and custom engineering services
• Configure secure deployments and integrations
• Conduct analytics to understand product usage and improve performance
• Communicate updates, newsletters, or marketing content (with opt-out always available)
• Meet legal, regulatory, and security obligations

3. How We Protect Data

Security is foundational to how Ajaia builds and operates. We employ:

• Encryption in transit and at rest
• Network and infrastructure hardening
• Strict access controls and audit logging
• Segmented production environments
• No-training policies on customer content
• Regular reviews of compliance requirements (HIPAA, FERPA, SOC 2-aligned practices)

For enterprise clients, deployments may occur in your cloud, hybrid, VPC, or on-prem environments, preserving full control over data residency and governance.

4. How We Share Information

We share information only when necessary and only with trusted entities.

We may share:

• With service providers supporting hosting, analytics, email delivery, or website operations
• With enterprise technology partners at your direction (e.g., enabling integrations)
• With legal authorities if required by law
• With your organization’s administrators if you use our enterprise products

5. Cookies and Tracking

We use cookies and similar technologies to enable site functionality, improve user experience, and run analytics. You may adjust browser settings to manage cookies at any time.

6. Data Retention

We retain information for as long as necessary to deliver our services, comply with legal obligations, and maintain security. Enterprise customers may define their own retention policies within platform settings or deployment environments.

7. Your Rights

Depending on where you live, you may have rights to:

• Access or correct your information
• Request deletion of personal data
• Opt out of certain communications
• Restrict certain types of processing

Requests can be made anytime at contact@ajaia.ai.

8. Third-Party Links

Our website may include links to third-party sites. Their privacy practices are not governed by this policy, and we encourage you to review their terms.

9. Children’s Privacy

Ajaia’s services are not directed to children under 13 and are not intended for personal consumer use.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, legal requirements, or operational practices. The revised version will be posted with an updated date.