Case Study

Case Study

Case Study

Healthcare Workforce AI Upskilling Program

Ajaia enabled clinical and operational teams across 200+ urgent care locations to safely integrate AI into daily workflows with full HIPAA-aligned guidance. Staff achieved broad AI fluency, higher adoption, and measurable workflow efficiency gains.

Ajaia enabled clinical and operational teams across 200+ urgent care locations to safely integrate AI into daily workflows with full HIPAA-aligned guidance. Staff achieved broad AI fluency, higher adoption, and measurable workflow efficiency gains.

Ajaia enabled clinical and operational teams across 200+ urgent care locations to safely integrate AI into daily workflows with full HIPAA-aligned guidance. Staff achieved broad AI fluency, higher adoption, and measurable workflow efficiency gains.

Client

Client

A multi-state urgent care network with 200+ locations

A multi-state urgent care network with 200+ locations

A multi-state urgent care network with 200+ locations

Industry

Industry

Healthcare

Healthcare

Healthcare

Duration

Duration

3 days

3 days

3 days

AJAIA
Services

AJAIA
Services

Training & Enablement

Training & Enablement

Training & Enablement

Tech Stack

Tech Stack

Training-focused engagement

Training-focused engagement

Training-focused engagement

The Opportunity

Ajaia enabled clinical and operational teams across 200+ urgent care locations to safely integrate AI into daily workflows with full HIPAA-aligned guidance. Staff achieved broad AI fluency, higher adoption, and measurable workflow efficiency gains.

Key Challenges:

  • Staff had minimal AI familiarity, slowing documentation and operational communication.

  • No organization-wide framework existed for HIPAA-aligned AI usage, creating uncertainty and compliance concerns.

  • AI access was inconsistent, leading to uneven adoption and workflow inefficiencies across locations.

  • The organization lacked a centralized system for training teams to build or customize their own AI workflows or agents.



The Opportunity

Ajaia enabled clinical and operational teams across 200+ urgent care locations to safely integrate AI into daily workflows with full HIPAA-aligned guidance. Staff achieved broad AI fluency, higher adoption, and measurable workflow efficiency gains.

Key Challenges:

  • Staff had minimal AI familiarity, slowing documentation and operational communication.

  • No organization-wide framework existed for HIPAA-aligned AI usage, creating uncertainty and compliance concerns.

  • AI access was inconsistent, leading to uneven adoption and workflow inefficiencies across locations.

  • The organization lacked a centralized system for training teams to build or customize their own AI workflows or agents.



The Opportunity

Ajaia enabled clinical and operational teams across 200+ urgent care locations to safely integrate AI into daily workflows with full HIPAA-aligned guidance. Staff achieved broad AI fluency, higher adoption, and measurable workflow efficiency gains.

Key Challenges:

  • Staff had minimal AI familiarity, slowing documentation and operational communication.

  • No organization-wide framework existed for HIPAA-aligned AI usage, creating uncertainty and compliance concerns.

  • AI access was inconsistent, leading to uneven adoption and workflow inefficiencies across locations.

  • The organization lacked a centralized system for training teams to build or customize their own AI workflows or agents.



Our Solution

Ajaia delivered a scalable, compliance-aligned AI training program that raised organization-wide capability across clinical and operational roles. Staff learned how to use AI safely, confidently, and creatively—including how to build their own simple agents and workflows. The result was faster operations, clearer communication, and a more empowered, AI-capable workforce.

The Process

Step 1: Discovery Session
Mapped clinical and administrative workflows to identify where AI could safely accelerate documentation, communication, and operational throughput across all locations.

Step 2: Training Preparation
Developed HIPAA-aligned training modules, standardized examples, and clear guidelines showing staff exactly how to use AI safely within their role boundaries.

Step 3: Live & Asynchronous Training Delivery
Delivered interactive workshops and asynchronous practice modules designed for clinicians, medical assistants, call-center teams, and administrative staff across the network.

Step 4: Resources & Ongoing Enablement
Provided reusable templates, workflow guides, onboarding content, and agent-building frameworks so the agency can sustain and expand AI capability over time.

Key Capabilities

Key Capabilities

Key Capabilities

HIPAA-Aligned AI Usage Framework

Staff received clear, practical guidance on how to use AI in ways that protect PHI, follow regulatory boundaries, and maintain clinical and operational integrity.

Universal Access to AI Tools for All Staff

Every employee—clinical, administrative, operational—gained access to approved AI tools and training, ensuring consistent capability across all 200+ locations.

AI Literacy Training for Workflow Acceleration

Teams learned how to apply AI to everyday tasks such as documentation support, internal communication, scheduling coordination, and operational reporting.

Build-Your-Own AI Agent Training

Staff were taught how to create simple AI agents, templates, and automations tailored to their unique workflows, reducing reliance on centralized teams.

Standardized AI Adoption Materials Across Clinics

Templates, best-practice guides, compliance checklists, and ready-made workflows ensured all clinics operated with the same high standards of safe, efficient AI use.

Leadership Dashboards & Adoption Monitoring Tools

Clinic leaders gained visibility into adoption rates, usage trends, efficiency gains, and opportunities for further AI-enabled optimization.

Impact

The program elevated AI fluency across all roles and locations, enabling faster internal workflows, clearer communication, and more consistent operations. Staff gained the confidence and skill to safely use AI in HIPAA-aligned ways and even build their own lightweight agents. The organization now operates with a scalable AI capability that strengthens both patient-facing and administrative performance.

Key Results

  • Organization-wide AI readiness achieved across 200+ clinics.

  • Staff reached sustained, broad adoption of AI-assistance in daily workflows.

  • Meaningful reductions in documentation and operational processing time.

  • Standardized, HIPAA-aligned workflows implemented across all locations.


Subscribe to our newsletter

Sign up to get the most recent blog articles in your email every week.